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Platforms: Android, iOS, Blackberry OS (5, 6, 7) Nokia Series 40, Windows 10 MobileĪn interesting use of chatbots on Kik is certainly " Koko".Examples of use for chatbots: storytelling, newsletters, messages, promos etc.Target group: 13-24 years, mainly in the USA.
This is heavily criticised by various experts, especially in view of the young target group. Chats are possible anonymously without any limitations and without giving the mobile phone number.
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This is partly due to the function to hide messages (from the parents) and to download extensions directly in the app. Kik is very popular with young people (in the USA). In order to correctly implement chatbots on the platform, a monthly fee may be charged. Platforms: Android, iOS, Windows Phone, Win 10 Mobile, Windows, macOS, Linux.Application examples for chatbots: newsletters, messages, customer support etc.The Japanese company Rakuten took over the company in 2014. With regard to data protection, Viber was often subject to strong criticism in the past.
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Calls between Viber users are free of charge, outgoing calls to telephone networks are possible, but subject to a charge (pre-paid model). With Viber, messages can be sent and IP phone calls can be made. Chatbots are relatively easy to implement. The platform is also attracting new users outside the country. Strong networking with Chinese authorities makes the platform practically essential for every citizen. In the People's Republic of China, WeChat has already become the center for numerous online activities. Platforms: Android, iOS, Windows Phone, Blackberry OS, Windows, macOS.Application examples for chatbots: orders, events, customer support, newsletters etc.Target group: mainly China overarching.WeChat forwards data to Chinese authorities. In the meantime, it has also been expanded to include the mobile payment system "WeChat Pay". In addition to standard messenger functions (partly only in China), WeChat also offers the ability to order food, pay bills, search for jobs, arrange appointments with doctors, play games and much more. Bots are easy to create and have a lot of features available. "Fridays For Future" demonstrators use the Messenger to organize themselves, to pass on their live location and to network. Telegram is becoming more and more popular. Platforms: Android, iOS, Windows Phone, Firefox OS, Ubuntu Touch, Windows, macOS, Linux.Examples of use for chatbots: newsletters, customer service, making appointments, bookings, events, etc.The Messenger is, thanks to a huge sum of investments, free of costs and advertising, cloud-based and runs on open-source software. Safety is the top priority for the Telegram messenger service. Chatbots can be integrated in a largely uncomplicated way. Users are well connected with each other, both within the inner circle and internationally. Young people are rapidly disappearing from the platform, but older people are discovering the network for themselves. Application examples for chatbots: news, FAQ, recruiting, consulting, customer service etc.
In addition to the classic chat functions, interaction with bots through Quick Replies is easily possible. The majority of Facebook users therefore use Messenger. A direct customer contact can be established quickly and easily via a Business API.Īs an independent application, the Facebook Messenger is virtually necessary to write messages about Facebook from the smartphone. WhatsApp notifications are active for almost all users. Platforms: Android, iOS, Web Browser, Windows Phone, Windows 10.Examples of use for chatbots: newsletters, customer service, making appointments, bookings, etc.However, the service is not so popular in its own market (USA).
This development can also be observed in many countries in South America, Africa and Asia. WhatsApp is currently the most popular messenger service on mobile devices in German-speaking countries and has made the use of SMS almost superfluous, especially among young people.
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